Returns & Exchanges
At Dookan, we strive to ensure the highest quality for your groceries; however, due to the perishable nature of food, returns are accepted within 24 hours of delivery for damaged or incorrect items. Please ensure all returned goods are in their original packaging and accompanied by the digital receipt.
Report the Issue
Contact our customer support team via the app or website within 24 hours of receiving your order to report any discrepancies or quality concerns.
Submit Photographic Evidence
Provide clear photos of the damaged or incorrect food items along with a snapshot of the delivery label to help us process your claim quickly.
Verification and Approval
Our quality assurance team will review your request and notify you of the approval status for a refund or replacement within 48 hours.
Receive Refund or Credit
Once approved, we will issue a full refund to your original payment method or provide Dookan store credit for your next grocery purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing